lovejii Privacy Policy

1. Introduction

lovejii ("we", "us", "our", or "lovejii") operates the online gaming platform accessible at lovejii.net (the "Platform"). This Privacy Policy explains how lovejii collects, uses, stores, shares, and protects personal information about individuals ("you", "your", or "Member") who register for or use the Platform.

This Privacy Policy forms part of and must be read alongside lovejii's Terms and Conditions. By creating a lovejii account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

lovejii is committed to protecting the privacy and security of your personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC). We are equally mindful of applicable PAGCOR regulations that may govern the handling of player data within the Philippine regulated gaming environment.

2. Personal Data We Collect

lovejii collects personal data that is necessary for the provision of our gaming services, compliance with legal and regulatory obligations, and improvement of the Platform experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification purposes — you must be 21 years of age or older to use the Platform).
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati) and province.
• Email address and mobile phone number.
• Government-issued identification numbers (e.g., passport, driver's licence, SSS, UMID, PhilHealth, or Voter's ID) provided during KYC verification.

2.2 Financial Information

• GCash or PayMaya mobile wallet account details (account holder name and registered mobile number).
• Bank account details for BPI, BDO, Metrobank, UnionBank, or other supported Philippine banks used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions.

2.3 Gaming Activity Data

• Game history, wagering patterns, bet sizes, and win/loss records.
• Session duration, login timestamps, and Platform usage frequency.
• Responsible gaming tool usage, including deposit limits and self-exclusion requests.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP data.
• Device type, operating system, browser type and version.
• Cookie identifiers, session tokens, and similar tracking data.
• Referral source and marketing attribution data where applicable.

2.5 Communications Data

• Records of your correspondence with lovejii customer support, including live chat transcripts and email exchanges.
• Survey responses, feedback submissions, and promotional opt-in records.

3. How We Collect Your Data

lovejii collects your personal data through the following channels:

• Direct registration: Information you provide when you create your lovejii account, complete KYC verification, or update your profile settings.
• Platform usage: Data generated automatically as you interact with games, make deposits, request withdrawals, or contact customer support.
• Payment processors: Transaction confirmation data received from GCash, PayMaya, and partner banks when you conduct financial transactions on the Platform.
• Cookies and tracking technologies: Data collected via browser cookies, web beacons, pixel tags, and similar technologies as described in Section 7.
• Third-party identity verification services: Data returned from KYC and AML screening providers engaged by lovejii to comply with regulatory obligations.
• Fraud detection and security systems: Device fingerprinting and behavioural analytics data generated by our security infrastructure to protect the Platform and its members.

4. How We Use Your Personal Data

lovejii processes your personal data for the following purposes:

Purpose	Data Used
Account registration and identity verification	Identity, contact, and KYC document data
Processing deposits and withdrawals	Financial data, transaction history
Providing and improving gaming services	Gaming activity data, device and technical data
AML and fraud prevention compliance	Identity, financial, and behavioural data
Responsible gaming monitoring and intervention	Gaming activity, session, and wagering data
Customer support and dispute resolution	Communications data, account and transaction data
Marketing and promotional communications (opt-in only)	Contact data, promotional preferences
Legal and regulatory reporting obligations	Identity, financial, and transaction data
Platform security and fraud detection	Device, IP, and behavioural data

lovejii will not process your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise permitted by applicable law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, lovejii relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration — including account management, payment processing, and game provision.
• Legal obligation: Processing necessary to comply with applicable Philippine law, including the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR regulations, Bureau of Internal Revenue (BIR) reporting requirements, and NPC issuances.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and optional analytics — collected with your explicit opt-in consent and withdrawable at any time.

6. Sharing Your Personal Data

lovejii does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients solely for the purposes described in this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and Instapay — for the processing of deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and screen against sanctions and AML watchlists, as required by Philippine law.
• Cloud and IT infrastructure providers: Hosting, database, and security service providers bound by data processing agreements that restrict use to the provision of services to lovejii only.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulation.
• Customer support tools: Live chat and ticketing system providers used exclusively to facilitate Member support communications.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms for the purpose of improving Platform performance. No individually identifiable data is shared for this purpose.

All third-party service providers who receive your personal data are contractually required to process it only in accordance with lovejii's instructions and in compliance with the DPA 2012.

7. Cookies & Tracking Technologies

The lovejii Platform uses cookies and similar technologies to enhance your user experience, maintain session security, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised information about how Members use the Platform, such as pages visited, session duration, and navigation paths, to help us improve the service. These are only activated with your consent.
• Security and fraud prevention cookies: Used by our fraud detection systems to identify unusual patterns, protect against account takeover, and detect bot activity.

You may manage cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect your ability to use some features of the lovejii Platform. lovejii does not use third-party advertising or retargeting cookies.

8. Data Retention

lovejii retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

Data Category	Retention Period	Basis
Account registration and KYC documents	5 years after account closure	AMLA / PAGCOR regulatory requirement
Transaction and financial records	5 years from transaction date	AMLA / BIR regulatory requirement
Gaming activity and session logs	3 years from record creation	PAGCOR regulatory requirement
Customer support communications	2 years from last interaction	Legitimate interest / dispute resolution
Marketing consent records	Until consent is withdrawn + 1 year	DPA 2012 consent accountability
Self-exclusion and responsible gaming records	Duration of exclusion + 5 years	PAGCOR / responsible gaming obligations

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of identifiable information.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lovejii:

• Right to be informed: You have the right to be informed whether lovejii holds personal data about you and how it is being processed.
• Right of access: You may request a copy of the personal data lovejii holds about you, along with information about the purposes for which it is processed.
• Right to rectification: You may request correction of any personal data that is inaccurate, incomplete, or outdated.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations.
• Right to object: You may object to processing of your personal data based on lovejii's legitimate interests, or to direct marketing at any time.
• Right to data portability: You may request a structured, commonly used, machine-readable copy of personal data you have provided to lovejii.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe lovejii has violated your data privacy rights.

To exercise any of the above rights, please contact lovejii's Data Protection Officer at [email protected]. lovejii will respond to all legitimate data subject requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

10. Children's Privacy

The lovejii Platform is strictly for adults. Under Philippine law and PAGCOR regulations, participation in online casino-style gaming is prohibited for individuals under the age of twenty-one (21) years. lovejii does not knowingly collect personal data from persons below this age.

All registration applications are subject to age verification. Any account found to have been created by or on behalf of a person under 21 years of age will be immediately suspended, all associated balances forfeited, and the matter may be referred to the appropriate regulatory authority. If you believe a minor has created a lovejii account, please notify us immediately at [email protected].

11. Data Security

lovejii implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.2 or higher) encryption for all data transmitted between your device and the lovejii Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents, using industry-standard encryption algorithms.
• Role-based access controls limiting internal access to personal data to only those employees and contractors with a legitimate operational need.
• Regular security assessments, vulnerability scans, and penetration testing conducted by qualified information security professionals.
• Multi-factor authentication (MFA) requirements for staff accessing systems containing personal data.
• Incident response procedures and a data breach notification protocol compliant with NPC requirements.

While lovejii takes every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for notifying lovejii immediately if you suspect unauthorised access to your account.

12. Cross-Border Data Transfers

The lovejii Platform is primarily operated to serve Filipino players, and your personal data is principally stored and processed within the Philippines. However, certain third-party service providers engaged by lovejii — such as cloud infrastructure and fraud detection providers — may operate data centres in other jurisdictions.

Where personal data is transferred outside the Philippines, lovejii ensures that appropriate safeguards are in place to protect your data to at least the same standard as required under the DPA 2012. These safeguards may include:

• Binding contractual clauses (data transfer agreements) with recipient entities that impose DPA-equivalent obligations.
• Transfers only to jurisdictions that the NPC has determined provide an adequate level of data protection.
• Your explicit consent to the transfer where required.

lovejii will not transfer your personal data to jurisdictions that do not provide adequate protection without implementing appropriate safeguards and, where required, notifying the NPC.

13. Changes to This Privacy Policy

lovejii reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, lovejii will notify you by posting the revised Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

For significant changes that materially affect how your personal data is processed, lovejii will provide advance notice via email or in-Platform notification no less than fourteen (14) days prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy regularly to stay informed about how lovejii protects your information.

14. Contact & Data Protection Officer

lovejii has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the DPO through the following channels:

• Email: [email protected]
• Subject line: Data Privacy / DPO Inquiry
• Live Chat: Available 24/7 via the chat icon on the Platform — request to speak with the Privacy team.
• Response time: We aim to acknowledge all privacy-related inquiries within 3 business days and provide a full response within 30 calendar days.

If you are not satisfied with lovejii's response to your privacy inquiry, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for administering the Data Privacy Act of 2012.